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RETURNS POLICY
Easy Returns
Items can be returned within 14 days of receipt of item. You MUST have an RMA number to return a product or products. Call us at (888) 329-0336 to begin the return process. Your refund will be processed once your returned item has arrived safely back at RedSparks. Please see below for Rules & Conditions.
Easy Exchanges
Exchanges are processed as returns. Items can be exchanged within 14 days of receipt of item. You MUST have an RMA number to exchange a product or products. Call us at (888) 329-0336 to begin the return process. You will either be offered a direct product exchange or a gift voucher for the amount of your purchase. Please see below for Rules & Conditions.
Order Errors
If RedSparks has shipped you the wrong item in error (the item you received does not match your order invoice), we will ship your new item for free. Simply call us at (888) 329-0336 and explain the error. Once your returned item arrives back at RedSparks, your new item will be shipped to you for free. Please see below for Rules & Conditions.
Rules & Conditions
- Items must be returned in 100% new condition within 14 days of your order date. Items must not be worn, washed, or damaged and all tags must be securely in place and in original product packaging.
- A copy of the packing slip/invoice (included inside the package of every shipment) must be included inside the package.
- The RMA Number obtained by calling (888) 329-0336 MUST be written on the OUTSIDE of the package or the package will be refused. WE DO NOT ACCEPT UNAUTHORIZED RETURNS.
- Refunds and Exchanges will only be processed once your returned item(s) have been received by RedSparks. Therefore, it is advisable to always purchase shipping insurance when returning items and to take care when packaging your returns. Refunds cannot be provided for uninsured items that have been lost or damaged in the mail.
- Shipping & handling costs are non-refundable. We do not accept COD or Postage Due returns.
- Sale items are final sale and cannot be returned for refund or exchange.
- Please allow 5-7 business days from the time your return is received for refunds to be processed. A refund will be issued only to the original credit card account used.
Questions?
Email us: info@redsparks.com
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